Refund Policy
Effective Date: January 24, 2026
Last Updated: January 24, 2026
Our Refund Policy in Plain English
NO REFUNDS are provided after leads have been accessed or downloaded. This is standard industry practice for digital goods that have been delivered.
We offer lead replacements for verified technical issues within 7 days of purchase (see Section 3 below).
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1. No Refunds After Download
1.1 Final Sale
All sales are final. Once you have accessed or downloaded your purchased leads, NO REFUNDS will be issued under any circumstances.
This policy applies regardless of:
- Lead quality or your satisfaction with the leads
- Your ability to contact the leads
- Conversion rates or sales results
- Disconnected phone numbers
- Leads who have moved or are unresponsive
- Leads who have already been contacted
- Leads who decline your offer or are not interested
- Your business performance or return on investment (ROI)
- Changes in your business needs or strategy
- Buyer's remorse or change of mind
1.2 Why No Refunds?
Our no-refund policy exists because:
- Digital Goods Nature: Leads are digital information that is instantly delivered and cannot be "returned" once accessed
- Data Integrity: Once you download leads, we cannot verify whether you've used, copied, or shared the information
- Industry Standard: No-refund policies are standard practice in the lead sales industry
- Aged Lead Characteristics: All leads are aged (6-24+ months old) and are sold "as-is" with known limitations
1.3 What "Accessed or Downloaded" Means
You are considered to have accessed your leads if you:
- Downloaded the CSV file containing your leads
- Viewed leads on your account dashboard
- Opened or clicked the download link in your purchase confirmation email
- Used any API or integration to retrieve lead data
Once any of these actions occur, the sale is final and no refund is possible.
2. Technical Issues and Re-Delivery
2.1 Eligibility for Re-Delivery
If you experience a technical issue on our end that prevents you from accessing your purchased leads, we will re-deliver your leads or issue a refund at our discretion.
✅ Qualifying Technical Issues:
- Server error preventing download
- Corrupted or unreadable CSV file
- Missing data due to system malfunction
- Payment processed but leads not delivered to your account
Time Limit: Must report within 24 hours of purchase
❌ NOT Technical Issues:
- User error (forgot password, deleted files)
- Unable to open CSV (lack of compatible software)
- Disconnected phone numbers
- Leads who have moved or are unresponsive
- Poor conversion rates
- CRM compatibility issues
To report technical issues: Email support@homeshieldleads.com within 24 hours of purchase.
3. Lead Replacement Policy
3.1 When Replacements Are Offered
Within 7 days of purchase, you may request a lead replacement if you encounter one of the following verified technical or data quality issues:
✅ Eligible Issues:
- Duplicate Lead: Same exact contact appears twice within the same purchase
- Data Corruption: Lead data is clearly corrupted, unreadable, or contains garbled text
- DNC Registry: Phone number is on the National Do Not Call (DNC) Registry at the time of your purchase (you must provide DNC verification)
- Objectively Invalid Data: Data contains impossible values (e.g., ZIP code "00000", phone number "000-000-0000")
❌ NOT Eligible for Replacement:
- Expected Characteristics: Disconnected numbers, moved leads, unresponsive leads, already contacted, already have insurance
- Subjective Quality: "Bad quality" leads, didn't convert to sales, not interested, hung up
- Prior Contact: Lead appears in your existing database, duplicate from a different purchase
3.3 How to Request a Replacement
Step-by-Step Process:
- Email Support: Send to support@homeshieldleads.com
- Subject Line: "Lead Replacement Request - Order #[Your Order Number]"
- Time Limit: Within 7 days of purchase
- Include: Account email, order number, lead identifier, clear description with evidence
- Investigation: We'll review within 1-2 business days
- Resolution: Valid claims get one (1) replacement lead of equal tier
⚠️ Replacement Limitations:
- Maximum one replacement per lead (cannot request replacement of a replacement)
- 7-day time limit strictly enforced (no exceptions)
- Replacement is at our discretion - we reserve the right to deny requests made in bad faith
- Abuse of policy may result in account termination
4. Chargebacks
4.1 Contact Us First
If you have a billing issue, delivery problem, or dispute about your purchase, please contact us at support@homeshieldleads.com BEFORE filing a chargeback with your credit card company or bank.
We are committed to resolving issues fairly and promptly. Most problems can be resolved quickly through direct communication.
4.2 Consequences of Filing a Chargeback
If you file a chargeback with your payment provider instead of contacting us:
Immediate Consequences:
- Your account will be immediately suspended pending investigation
- Access to all purchased leads will be revoked
- Any pending orders will be canceled
If the Chargeback is Upheld:
- Your account will be permanently terminated
- You will be prohibited from creating a new account
- We reserve the right to pursue collections for the disputed amount plus associated fees
- We may pursue legal action to recover damages
- Your information may be shared with chargeback prevention services
4.3 Fraudulent Chargebacks
Filing a chargeback for a product you received and accessed constitutes fraud. We maintain comprehensive forensic records including:
- Complete transaction and access audit trails with cryptographic verification
- Multi-layered delivery confirmation and receipt acknowledgment systems
- Detailed user activity logs with tamper-proof timestamping
- Advanced session tracking and identity verification data
- Network and device fingerprinting for fraud prevention
Our enterprise fraud detection systems provide irrefutable evidence to payment processors. We aggressively pursue legal action against fraudulent chargeback attempts to the fullest extent of the law.
Summary
Key Points to Remember:
- ✅NO REFUNDS after you download or access leads
- ✅Re-delivery for technical issues (within 24 hours)
- ✅Lead replacement for verified issues (within 7 days)
- ❌No refunds for lead quality, conversion rates, or disconnected numbers
- ❌No refunds for subjective complaints or poor results
- ⚠️Contact us first before filing chargebacks (chargeback = account termination)
This is standard practice for digital goods in the lead sales industry.
Before purchasing, please:
- Read our Terms of Service to understand lead characteristics
- Review lead disclaimers (aged leads, no guarantees, sold "as-is")
- Understand that results depend on your sales skills, not lead quality alone
- Only purchase if you accept these terms
This page contains our complete Refund Policy. Please read carefully before making any purchase.
Questions and Disputes
If you have questions about this Refund Policy or wish to request a replacement or report a technical issue, please contact us:
Atomic Soler LLC (d/b/a HomeShield)
Miami, FL 33135
United States
Email: support@homeshieldleads.com
Subject Line:
- For replacements: "Lead Replacement Request - Order #[number]"
- For technical issues: "Technical Issue - Cannot Access Leads"
- For policy questions: "Refund Policy Question"
Response Time: We typically respond within 1-2 business days (Monday-Friday, excluding holidays).